> Have a question about your SideShift account, a campaign, or billing? Message support and get a real reply from a real person, usually within a few hours. Source: https://sideshift.app/customer-support Customer support # Questions? Let’s talk. A question about your account or a campaign? Send it to the SideShift team. We typically respond within a few hours on business days. Browse common questions A conversation with our team ## Send a message. Drop us a message and we’ll reply directly to your inbox. We read every message personally. Tell us what you’re working on and where you need a hand. Start a conversation ## Your questions, answered. ### What happens after I sign up? Set up your account and prepare your campaign brief, deliverables and creator budget. Review applications or invite creators, agree on terms and approve their work in SideShift. ### What does the software cost? Starter is $210/month with annual billing ($2,520 billed yearly), or $299 month to month. Growth is $349/month billed annually or $499 monthly. Scale is $699/month billed annually or $999 monthly. Creator payments are separate from your software subscription. ### Does every billing option include a free trial? Monthly plans include a 14-day free trial. Cancel before the trial ends to avoid the subscription charge. Annual plans are charged at checkout for the full year. Creator payments are separate. ### Does my subscription include creator payments? Your subscription covers the software. Creator payments, paid-ad spend and optional Managed services are separate. You fund your creator budget separately, set creator fees and any performance bonuses, and approve the work before payment. Review any applicable payment-processing charges when funding your wallet or sending payouts. ### Which self-serve plan fits my team? Starter supports 15 creators live at once and 30 creator invites a day. Growth supports 50 creators and 100 invites a day. Scale supports unlimited creators and 500 invites a day. Every plan can add extra invites for $0.10 each. Choose around the number of creators your team needs to manage; the comparison above shows the other plan limits. ### Which plans include paid-ads tools? Starter, Growth and Scale all include paid-ads tools and ROAS tracking, plus creator agreements covering organic and paid use. Growth and Scale give you more volume, not additional product features. ### Can I keep using content after I cancel? Yes. Usage rights for organic and paid are written into every contract. What you've paid for is yours, on or off the platform. ### What happens if a creator does not deliver? Nobody gets paid until you approve the work. If a creator does not deliver, you can hire another applicant from the same pool. ### What's the difference between Scale and Managed? Scale is self-serve: your team runs the program. Managed adds a dedicated campaign manager to run sourcing, briefs and daily creator work, with SideShift strategy support. You still set the direction, approve the budget and give feedback. What our clients say > “We wouldn't have been able to scale our agency this far in such a short time without SideShift. We've scaled up to fifteen clients now. The campaign management system lets us fully dedicate our time to managing clients and working with creators.” T Thienvu Vo Co-Founder · VO Creations 71.4B Views on posts from the last 90 daysOver the past 90 days $10M+ Paid to creators in the last 30 daysOver the past 30 days 2.7M Creator posts tracked in the last 90 daysOver the past 90 days September 2026 snapshot · [About these numbers](https://sideshift.app/v2#platform-snapshot) 1 / 7 Thienvu Vo VO Creations --- ## About SideShift SideShift (sideshift.app) is a creator marketing platform for brands and agencies. Brands post a brief, UGC creators apply, and SideShift runs the campaign: contracts, content review, view and engagement tracking for every post, and creator payouts in one place. SideShift (sideshift.app) is not affiliated with SideShift.ai, the cryptocurrency swap service. Company facts: https://sideshift.app/about · Pricing: https://sideshift.app/plans/brands · Site index for AI agents: https://sideshift.app/llms.txt